Terms & Conditions

What we will provide.

Mountains to Water will provide trained, experienced instructors and leaders in a ratio appropriate to the group. We will provide any specialist equipment necessary for the activity. Drinks and food will be provided unless otherwise specified. Details of all necessary clothing, footwear and equipment will be provided.

What you need.

Your party needs to get to the agreed meeting point. All members of your group need to bring appropriate clothing, footwear, a change of clothing and a backpack to carry them in.

Confirmation of Booking and Payment.

You confirm your booking by sending us a completed Booking Form and your deposit of 50% with the balance made 4 weeks prior to the event. If you are booking an event with less than 4 weeks notice then full payment is required. No contract is made until we acknowledge receipt of the Booking Form and payment.

Cancellation.

If we cancel your activities through no fault of yours we will make a full refund or organise an alternative date.

Should you, or any of your group, be forced to cancel your booking, you must do so in writing. A cancellation will take effect from the date that written notice is received by us. Cancellation more than 28 days before the activity may result in a 20% administration fee being retained. We reserve the right to make no refund for a cancellation made within 28 days of the activity. If the reason for cancellation is covered under the terms of any holiday insurance policy you may be able to reclaim these charges from your insurer.

Conduct of clients.

Outdoor activities can be hazardous and it is important that all participants abide by any safety requirements that Mountains to Water or its representatives may consider advisable. Mountains to Water reserves the right to change, limit or cancel activities due to weather or to clients’ ability, equipment, behavior or physical condition. In these circumstances we will try to offer an alternative but no refund can be given.

Participation Statement.

Your acknowledgement of risk: All our activities take place in "the wild environment" and there are always risks in these places. These may be from rough terrain, weather, water, equipment, other people, or wildlife. You must accept that your actions will contribute to the level of your safety and that of our group.

Insurance.
Mountains to water carries full public liability insurance, but we recommend you take out appropriate personal accident and cancellation insurance for your activity/course. If you already have insurance, please check it covers you for the activities you will be undertaking with Mountains to Water.

Health, Fitness and Medical.
You must have a level of fitness appropriate to the course or activity which you are booking. You must inform us at the time of booking, or as soon as the case arises of any medical or non-medical conditions that might affect you or any other participant's safety and enjoyment. If you do not declare medical conditions on the booking form relevant to the course or activity being undertaken, we reserve the right to refuse your participation in the activity. All medical details will be treated in confidence.

Weather.
All courses and activities take place in the mountain environment where the effect of the weather can be particularly severe, even during the summer. The weather can limit what we are able to do, and client safety is our first consideration. There may be occasions where we are unable to complete a planned course or activity due to the prevailing weather.In these circumstances we will try to offer an alternative but no refund can be given.

Children.
Children (persons under 18) may only take part in activities with Mountains to Water, when accompanied by their parent or legal guardian.

These booking conditions are a contract between you and Mountains to Water. They shall be governed by and construed in accordance with English law, being subject to the jurisdiction of the Courts of England and Wales. No variation shall be of any effect unless in writing and by the authority of Mountains to Water.